I have normal messages going to spam! How do I fix it?
Cardinal Cloud uses a state-of-the-art spam fighting system that, unfortunately, can occasionally find some false positives. The good news is that Cardinal Cloud learns from your behavior. What does this mean? It means that there are several steps that you can take to mitigate having messages go to your spam folder (Junk E-Mail in Outlook). You should, however, check your spam folder periodically to make sure you're not missing any messages. We recommend at least once a day. Here are some steps you can take to help the Cardinal Cloud gmail system learn faster:
- Whenever a message goes to junk and its not junk, specify that it isn't junk so it knows not to send similar messages there again. This usually adds that sender to a "Safe Senders" list. See directions via the tabs below for both doing this in the Gmail Interface as well as in Outlook
- Add senders to your Contacts (address book), particularly those who frequently send you messages from off-campus email accounts.
- As a last resort you can add a filter in the Gmail Interface to make ALL messages marked as spam go to your inbox. You can then filter them out manually. This is unsafe as it can clutter your email and mix your spam and regular email together. This also removes the securities of automatic fraud filtering, for instance it automatically sending malicious phishing emails to spam.
Start off in your Cardinal Cloud email and click the "Spam" link in the left navigation window. Check the box
(or boxes) next to the messages you want to tell Google are not spam and choose the "Not Spam" button at the
top. These messages will be moved to your Inbox and help your personal spam folder remember similar messages
are not spam.
You can also do this from inside a spam message itself. If you are reading a message that was marked as spam
by Google (or by you) you can click the "Not Spam" button that displays as the top of this window as well. This
will also help Google's spam options for you in the future, particularly if they marked it as spam automatically.